Due to unforeseen circumstances with the software upgrade, the deployment of our new utility billing system has been delayed. Our current payment system will remain in place until we upgrade. Please accept our apologies for the inconvenience and access cityofwinterpark.org/billpay for updates.
If this is your first time accessing online bill pay, please contact 1-877-885-7968.
If you are already registered, please log in and pay your bill.
If you are experiencing financial hardship, please access the following links to programs that may be able to assist:
- Emergency Utility Assistance Program managed by the Heart of Florida United Way®
- Orange County Energy Bill Assistance
- OUR Florida [Opportunities for Utilities and Rental Assistance] managed by Florida Department of Children and Families
- Senior Resource Alliance Emergency Home Energy Assistance Program for the Elderly (EHEAP)
- City of Winter Park Payment Plan Options
City to underground residential service lines using existing rate structure
Previously approved $0.009/kWh electric rate increase deferred
Stormwater Fee
The city is performing stormwater audits using a new GIS tool that offers more accurate and equitable data. As a result, customers may see adjustments made to their monthly bill over the next several months as it relates to their stormwater fees. For more information, please access the Stormwater Audit Review.
Contact Information
Hours of Operation
Monday through Friday
8 a.m. to 5 p.m.
8:30 a.m. to 4:30 p.m.
Mail in your payment
City of Winter Park
Utility Services
P.O. Box 1986
Winter Park, Florida 32790