ATTENTION WINTER PARK UTILITY CUSTOMERS
If you are experiencing a financial hardship, please access the following links to programs that may be able to assist:
- Emergency Utility Assistance Program managed by the Heart of Florida United Way®
- Orange County Energy Bill Assistance
- OUR Florida [Opportunities for Utilities and Rental Assistance] managed by Florida Department of Children and Families
- Senior Resource Alliance Emergency Home Energy Assistance Program for the Elderly (EHEAP)
- City of Winter Park Payment Plan Options
If this is your first time accessing online bill pay, please contact 1-877-885-7968.
If you are already registered, please pay your utility bill here.
Stormwater Fee Update
The city is performing stormwater audits using a new GIS tool that offers more accurate and equitable data. As a result, customers may see adjustments made to their monthly bill over the next several months as it relates to their stormwater fees. For more information, please access the Stormwater Audit Review.
Contact Information
Customer Service
407-599-3220
407-599-3280
customer_service@cityofwinterpark.org
Accounts, billing or usage questions.
Monday through Friday
Office – 8 a.m. to 5 p.m.
Phone – 9 a.m. to 4 p.m.
Mail in your Payment
City of Winter Park
Utility Billing Division
P.O. Box 1986
Winter Park, Florida 32790