Web Privacy Policy & Terms of Use


The information contained in this website is for general information purposes only. The information is provided by the City of Winter Park. While we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is, therefore, strictly at your own risk.

In no event will we be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, the City of Winter Park takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Links to Other Websites

Through this website, you can link to other websites that are not controlled by the City of Winter Park. We cannot control those sites’ nature, content, and availability. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Public Information

Any information provided by you to the City of Winter Park, including, but not limited to, form submissions, questions, comments, suggestions, and feedback, is non-confidential; moreover, such information is a public record subject to public inspection pursuant to federal and/or Florida law. The City of Winter Park has no obligation with respect to such information and is free to reproduce, use, and disclose the information to others without limitation.

Email Addresses

Florida has a very broad public records law. As a result, any written communication created or received by City of Winter Park officials and employees will be made available to the public and media upon receiving a properly formatted request unless otherwise exempt. Under Florida law, email addresses are public records. If you do not want your email address released in response to public record requests, do not send electronic mail to this office. Instead, contact our office by phone or in writing.

No Commercial Use

To the extent allowed by the Public Records Act, commercial use of the website materials is prohibited without the written permission of the City of Winter Park.

Email Not Legal Notice

Communications made through email and the messaging system shall in no way be deemed to constitute legal notice to the City of Winter Park or any of its agencies, officers, employees, agents, or representatives with respect to any existing or potential claim or cause of action against the city or any of its agencies, officers, employees, agents, or representatives, where notice to the City is required by any federal, state or local laws, rules, or regulations.

Indemnification/Hold Harmless

As part of your submission of any and all Supplied Matters (as defined below) you agree to indemnify and hold harmless the City of Winter Park from and against any and all fees, costs, fines, penalties, lawsuits, claims, causes, causes of action, damages, attorneys’ fees and any other adverse matters caused by or related in any way to any content, images, pictures, written materials, messages, videos, ads, invitations, statements, or communications (collectively the “Supplied Matters”) that you supply or provide to the City of Winter Park. Without limitation, Supplied Matters include items and matters that you provide or supply to the City of Winter Park that have copyright, trademark, patent, or other legal protections.

No Warranty and no Representation of Accuracy, Authority, or Ownership

The City of Winter Park maintains strict editorial control over all content that it distributes and publishes, which is received from or provided to the City of Winter Park and published by the City of Winter Park. Notwithstanding the preceding, your use of or reliance upon any or all such matters is at your sole risk. You are cautioned to do your independent investigation, analysis, and evaluation before using or relying on such matters. The City of Winter Park is not responsible for and makes no warranties, admissions, or representations of the accuracy, authority, or ownership of materials, photographs, offers, statements, assertions, or any other matter or content.

Privacy Policy

This privacy policy has been compiled to serve better those who are concerned with how their “Personally identifiable information” or (“PII”) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person or to identify an individual in context. Please read our privacy policy carefully for a clear understanding of how we collect, use, protect, or otherwise handle your PII in accordance with our website.

What personal information do we collect from the people who visit our website?

When registering on our website, as appropriate, you may be asked to enter your name, email address, phone number, mailing address, or other details to help you with your request and experience.

When do we collect information?

We collect information when you fill in a form, subscribe to a newsletter, or respond to a survey on our website.

How do we use your information?

We may use your information and/or the PPI we collect when you register, make a payment, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize the user’s experience.
  • To improve our website to serve you better.
  • To allow us to better respond to your customer service requests.
  • To administer a contest, promotion, survey, or other site feature.
  • To send periodic emails regarding our services.

How do we protect visitor information?

To help protect your personal information entered and submitted via our website, we use an SSL (Secure Sockets Layer) certificate to encrypt this information.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and interaction to offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user’s preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Some well-known browsers are Google Chrome™, Firefox®, Safari®, Internet Explorer®, etc. Each browser is different, so look at your browser’s help menu to learn how to modify your cookies.

If users turn off cookies in their browser:

Disabling cookies in your browser will turn off some of the features that make your website experience more efficient, and some of our services will not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential. We may also release your information when we believe it is appropriate to comply with the law, enforce our website policies, or protect our or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party websites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these sites.


Google Analytics

We use Google Analytics on our website to learn about our site visitors, including implementing demographics and interest reporting.

We, along with third-party vendors, such as Google, use first-party cookies (such as Google Analytics cookies) and third-party cookies or other third-party identifiers to compile data regarding user interactions with impressions and other analytics service functions related to our website.

To learn how to opt out of Google Analytics, visit the Google Analytics Opt-out Browser Add-on website.

Google Signals

We also use Google Signals, a feature provided by Google that allows us to collect and process certain user data from our website or application, including data related to signed-in users who have enabled personalized ads, cross-device data, and aggregated demographic information from users with Google accounts.

Through Google Signals, we may collect the following types of data:

  1. Device Information: We may collect information about the device you are using to access our website or application, including the device type, operating system, browser type, and unique device identifiers.
  2. Web Analytics Data: Google Signals enables us to gather anonymized and aggregated data about user interactions with our website or application. This data includes page views, clicks, and other interactions that help us improve our services.
  3. Cross-Device Data: Google Signals allows us to combine data from different devices used by the same individual, providing us with a more comprehensive view of user behavior.
  4. Demographic Information: We may receive aggregated demographic data from Google, which does not personally identify any individual user.

We use the data collected through Google Signals for the following purposes:

  1. Improve User Experience: The data helps us understand how users interact with our website or application, enabling us to enhance user experience and tailor content to user preferences.
  2. Advertising Personalization: We may use Google Signals data to personalize advertising and marketing communications based on user’s interests and behavior.
  3. Cross-Device Tracking: The data allows us to better track user engagement across various devices, ensuring a seamless user experience.
  4. Aggregated Analysis: The demographic information we receive from Google is used for aggregated analysis, helping us identify general trends and preferences of our user base.

We may share data collected through Google Signals with the following parties:

  1. Google: As the provider of Google Signals, Google will have access to the data collected through this feature in accordance with its privacy policy.
  2. Third-Party Service Providers: We may engage third-party service providers to help us analyze and process data collected through Google Signals. These providers will be subject to confidentiality obligations and will only use the data as directed by us.

Users have certain rights and controls over the data collected through Google Signals. These include:

  1. Opting-Out: Users can opt out of personalized ads by adjusting their Google ads settings at Google’s My Ad Center website.
  2. Device-Level Settings: Users can control certain device-level settings related to data collection and cross-device tracking through their device settings.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

In order to be in line with Fair Information Practices, we will take the following responsive action should a data breach occur:

We will notify the users via email (only for users subscribed to our newsletter)

  • Within seven business days

We will notify the users via in-site notification

  • Within seven business days


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out strict penalties for violations.

We collect your email address in order to:

  • Respond to inquiries, send information, and/or other requests or questions.

To be in accordance with CAN-SPAM, we agree to the following:

  • To not use false or misleading subjects or email addresses
  • To identify the message as an advertisement in some reasonable way
  • To include the physical address of our business or site headquarters
  • To monitor third-party email marketing services for compliance if one is used.
  • To honor opt-out/unsubscribe requests in a timely manner
  • To allow users to unsubscribe by using the link at the bottom of each email


We take reasonable measures to protect the data collected through our website from unauthorized access, disclosure, or alteration. However, no data transmission or storage can be guaranteed 100% secure. Users acknowledge and accept the risks associated with data transmission over the Internet.

Changes to this policy

We may update this Privacy Policy & Terms of Use to reflect changes in our data practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Revised” date at the end of this document.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy & Terms of Use or our website data practices, please contact us at:

City of Winter Park
401 South Park Avenue
Winter Park, Florida 32789

Revised 9/2023

Our Vision

Winter Park is the city of arts and culture, cherishing its traditional scale and charm while building a healthy and sustainable future for all generations.