Utility Administration

Swoope Water Treatment PlantThe Utility Administration Division provides leadership, direction, rate and fee development, and long term planning and assistance for the city’s potable water, wastewater and reclaimed water utilities. The potable water utility consists of the pumping and treatment of natural groundwater, and the distribution of potable water. The wastewater utility consists of collection, transmission, treatment and disposal facilities for domestic, commercial and industrial wastewater.

The city also provides reclaimed water for irrigation to the Interlachen and Winter Park Pines golf courses, Cady Way/Showalter Field and the Glen Haven Memorial Park cemetery. This division developed and monitors a contract/project tracking program to monitor all of the Interlocal Agreements, provide notice for all critical dates for renewal, notification for warranty re-inspections etc. that the Utility Department is involved in. Utility services are provided to approximately 23,000 customers receiving potable water and approximately 15,000 customers using the sanitary sewer system. These customers are located within the corporate limits of the City of Winter Park and in unincorporated areas of Orange County, located east and west of the city limits.

The administration provides coordination with local, state, and federal regulatory agencies including the Environmental Protection Agency (USEPA), the Florida Department of Environmental Protection (FDEP), the St. Johns River Water Management District (SJRWMD), the South Seminole North Orange County Wastewater Transmission Authority (SSNOCWTA), the Orange County Environmental Protection Department (EPD), Orange County, Seminole County, the City of Orlando, design consultants and other departments within the city. This division has a staff liaison on the Utility Advisory Board that has recently been expanded to include Board review of all utilities within city right-of-way and review of franchise area agreements. The utility administrative division also functions as the liaison between city residents and our franchise solid waste management contractor.

The division consists of the Water & Wastewater Utility Director, Assistant Utility Director, Utility Analyst, Utility Engineering Technician, Utility Purchasing Liaison, and a Staff Assistant.


General water and wastewater inquiries can be made by contacting waterwastewater@cityofwinterpark.org. Examples of general inquiries include letter of service, sewer availability, or location of existing utilities. Please provide a parcel ID number or address of the site and type of use (residential or commercial) in your request.

For questions regarding your Utility Bill, please visit the Utility Billing page.

Contact Information

Water & Wastewater Utilities

Customer Service

Our Vision

Winter Park is the city of arts and culture, cherishing its traditional scale and charm while building a healthy and sustainable future for all generations.