Emergency Utility Assistance Program

Assistance Program

Emergency Utility Assistance Program logoIf you are a Winter Park Electric Utility customer who is experiencing a financial emergency and in need of assistance, please use the following options:

  • Call United Way 2-1-1
  • Text your ZIP Code to 898-211
  • Chat with a United Way 2-1-1 representative by accessing HFUW.org/chat
  • Start the process online by going to HFUW.org/GetHelp

A household can receive a maximum benefit of $650 in a one-year period. This program was created specifically for those customers experiencing a temporary financial hardship as a result of an emergency, not for customers with chronic or long-term financial needs.

For more information about the EUA Program, please contact Utility Billing Customer Service at 407-599-3220 or customer_service@cityofwinterpark.org.

Please Donate

If you would like to contribute to the Winter Park Emergency Utility Assistance Program and help your neighbors in need, you may enroll using the form below, picking up a form at City Hall located at 401 South Park Avenue, or have it mailed to you upon request by calling 407-599-3220.

Our Vision

Winter Park is the city of arts and culture, cherishing its traditional scale and charm while building a healthy and sustainable future for all generations.