The Information Technology (IT) Division provides technology design and selection, technical support and training, technology acquisition, the review and development of IT policies and standards and IT strategic planning services for the City of Winter Park. To ensure that these services are provided in an effective, efficient and timely manner, the IT Division:
- Supports and promotes the productive use of technology throughout the organization.
- Ensures that all technology in place is secure, reliable and performs as needed.
- Provides timely, effective end-user support to resolve problems and provide assistance.
- Selects, designs and implements cost-effective, quality technology solutions, designed to meet business needs.
- Manages service contracts and vendor relationships for highest quality at reasonable costs.
- Protects business interests and technology investments with effective IT policies, procedures and practices.
- Promotes end-user self sufficiency through training and communication.
- Maintains positive relationships with end users through information and communication.
IT is responsible for the operation, security, and integrity of the city’s technology infrastructure. This infrastructure includes a modern data network, voice-over IP telecommunication network, wireless voice and data network, and control data network for Electric and water operations. There are over 400 users on the city network, with over 1,000 pieces of equipment valued at over 3 million dollars, including one IBM I series server, 40 Cisco Catalyst switches, 25 Cisco routers, one Cisco ASA security device, and over 50 Microsoft Windows Servers. IT supports all systems and the array of peripherals attached to the network.
IT also supports the Public Safety Technology infrastructure; including Computer-aided Dispatch, Records Management Systems, EMS systems and mobile laptops for the police and fire-rescue departments. IT supports the city network and personnel 24 hours a day, seven days a week through the use of the city technology infrastructure, Blackberry devices, and VPN access. IT is the hub of all information processing that occurs in the city. This division has the responsibility for the security and overall integrity of the city technology infrastructure.