Welcome to the City of Winter Park, Florida

Hours of Operation

Office Hours: Monday - Friday 8am to noon & 1pm - 5pm. Closed 12pm to 1pm.

Building Rental Hours:
Monday - Thursday, available hours for rental are 8am to Midnight.
Friday & Saturday, 8am-Midnight (all day rental required.)
Sunday, 2pm-10pm (all day rental required.)

Events must be concluded, cleaned up and everyone off the premises by Midnight.

Rental Times

• Facility must be rented for entire day (11am to Midnight).
• Full building rentals include all rental rooms and patio and kitchen

• Facility must be rented for entire day (2pm to 10pm).
• Full building rentals include all rental rooms and patio and kitchen

• A minimum time period of two hours is required.
• When renting hourly, each room is rented and charged for separately.
• The kitchen and stage are rental rooms and are charged for separately. Each room rented is listed on contract.
• All rooms must be rented for the same time frame, including the kitchen.

Reservations

• Courtesy holds may be accepted and held for a maximum of seven days at which time the hold will expire without notice.
• Courtesy holds may be made in person or by phone. Customers with courtesy holds will not be contacted by the reservations office prior to expiration of courtesy hold.
• Courtesy holds will expire without notice to customer on the 7th day of the courtesy hold.
• Reservations will not be considered firm until a contract is signed and a deposit accepted by noted deadline.

All changes to contract for rental dates, times, rooms rented or cancellations must be made in writing.

Deposits

• Deposits are required for all rentals.
• Deposits are held separate from the rental fees and are not applied toward account balances.
• Deposits are refunded 4-6 weeks after the event unless the deposit or a portion of the deposit is retained due to violation of contract rules and regulations specified in rental agreement.  Some include:
  • Damage to building, equipment, property.
  • Use of tape, tacks, staples, nails on walls or furniture.
  • Use of confetti or glitter inside or outside.
  • Use of sparklers inside or outside.
  • Excessive cleaning.
  • Entering rental rooms prior to time specified on contract.
  • Failure to vacate facility at time specified on contract (time used in excess of contracted time is charged at time and one half rate).
  • Smoking inside facility.
  • Misrepresentation of the organization or type of event.
  • Failure to remove all items from building. No storage allowed.
  • Exceeding posted maximum room capacities.
  • Use of rooms that are not specified on contract.
  • Throwing of rice.
  • Failure to provide proper alcohol sales permit when selling alcohol.

Rental Fee Policy

• All cancellations will result in loss of deposit for any reason.
• Rental Fees are due 60 days prior to the event.
• Rental Fees are non refundable without 2 months notice (60 Days). (Patron will remain responsible for payment of rental even if the event does not take place.)
• Checks may be accepted up to 60 days prior to event. Payable to the City of Winter Park.
• Money orders and MasterCard and Visa credit cards are accepted.
• The person signing the contract is responsible for the orderly conduct of attendees.
• The sale of alcohol, directly or indirectly such as cover charge, is prohibited.
• Civic Center Staff are not responsible for any items left at the Civic Center.
• Clean up includes placing all papers in trash cans, cleaning spills from floors, counters, tables, etc. and picking up litter indoors and outdoors and removing all customer belongings from building.
• Kitchen clean up must include clearing refrigerators, cleaning counters and center table, cleaning sink and floors, cleaning stove and ovens.
• Candles or alcohol burning equipment must be placed in non-combustible, well supported bases with flame protection.
• No LP gas or propane in pressured containers are permitted inside building or within 10 feet of the building.
• Failure to pay fees as outlined above will result in collection procedures.
• The City of Winter Park reserves the right to cancel any events/rentals in any City owned facility or park.
• The rental of the Civic Center rooms or patio does not include the rental or use of the park, lake or property on which the Civic Center is located.
• Other events may take place in the park without notice and which are not controlled by the Civic Center.
• The Park amenities and/or landscaping may change without notice.